This course provides an in-depth understanding of the essential skills and knowledge required to deliver effective Information, Advice, and Guidance (IAG). It equips learners with the ability to interact professionally with customers, clients, and colleagues, focusing on key areas such as signposting, referrals, record keeping, confidentiality, and advanced communication and listening techniques.

Upon successful completion, learners in England will achieve a nationally recognised Level 2 qualification. In Scotland, the course is equivalent to Level 5 on the Scottish Credit and Qualification Framework, with participants receiving a digital e-certificate issued by their college.

This qualification is ideal for individuals looking to enhance their professional communication skills, improve their ability to provide guidance, or advance their career in roles that require strong interpersonal and advisory capabilities.