Interested in mastering the fundamentals of excellent customer service? This qualification equips you with the skills and knowledge sought by employers, enabling you to work effectively in a variety of customer service roles. Learn key tasks such as managing information and supporting events, and gain the expertise to apply your knowledge across diverse industries and job roles.

In England, successful completion of this course will earn you an accredited Level 2 qualification. For learners in Scotland, the qualification aligns with Level 5 on the Scottish Credit and Qualification Framework. Upon completion, Scottish learners will receive a digital e-certificate issued by their college, recognising their achievement.